Weekly Roundup: July 20-24, 2020

Data Failure. Don Kettl, in commentary for Government Executive, writes: “Without a standard, trusted language of COVID data collection, it’s been hard to measure the disease, track its trend, and build effective policy.  . .

The Mindsets of Innovators in Government

Technology innovation is happening via cross-agency communities of practice and incubation hubs supported by the federal chief information officer and the General Services Administration.

Part 6: Distance Work: Home Alone?

[Note: This column also appears in Washington Technology. It is the sixth in a series on how the COVID-19 crisis has changed how government works. Emily Craig and Michaela Drust, IBM, are co-authors of this column.]

Weekly Roundup: July 13-17, 2020

John Kamensky

Need Evidence, Data. Robert Shea, in commentary for Federal News Network, writes: “Government agencies must step up their arbitration of evidence about effective practices in the current crisis and in every other domain in which they have expertise. It is the perfect time to add questions about what works to agency learning agendas.”

Weekly Roundup: June 29 – July 10, 2020

John Kamensky

The Evolution of Innovation in the Federal Government

However, there are more than a few scattered pockets of innovators across federal agencies who sometimes come up with startling changes to operating models, business processes,  services, or management.  Some of these initiatives are orchestrated from the top of an agency, but many happen organically on the front lines in response to a concrete problem.  How have federal approaches to innovation evolved over the past 30 years?  Following are four of the more prominent initiatives over this period

Part 5: Distance Work - What’s Happening at the State and Local Levels?

[Note: This column also appears in Washington Technology. It is the fifth in a series on how the COVID-19 crisis has changed how government works. Emily Craig and Michaela Drust, IBM, are co-authors of this column.]

Improving Customer Service

A 2016 Forester Research report, said that the federal government had a “Near monopoly on the worse experiences.” By 2019, its survey showed that customer experiences with federal services “remains weak and uneven,” even though the White House

Part 4: What’s Happening Today with Federal Distance Work?

[Note: This column also appears in Washington Technology. It is the fourth in a series on how the COVID-19 crisis has changed how government works. Emily Craig and Michaela Drust, IBM, are co-authors of this column]

But will individual telework only be seen as a workaround until everyone returns to the office, or will agencies consciously decide to change how work will be done from now on, as distributed teams working from anywhere?

Weekly Roundup: May 25-29, 2020

John Kamensky

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Senior Fellow
IBM Center for The Business of Government
600 14th Street, NW Second Floor
Washington, DC 20005
United States
202-551-9341

Mr. Kamensky is a Senior Fellow with the IBM Center for The Business of Government and an Associate Partner with IBM's Global Business Services.

During 24 years of public service, he had a significant role in helping pioneer the federal government's performance and results orientation. Mr. Kamensky is passionate about helping transform government to be more results-oriented, performance-based, customer-driven, and collaborative in nature.

Prior to joining the IBM Center, he served for eight years as deputy director of Vice President Gore's National Partnership for Reinventing Government. Before that, he worked at the Government Accountability Office where he played a key role in the development and passage of the Government Performance and Results Act.

Since joining the IBM Center, he has co-edited six books and writes and speaks extensively on performance management and government reform.  Current areas of emphasis include transparency, collaboration, and citizen engagement.  He also blogs about management challenges in government.

Mr. Kamensky is a fellow of the National Academy of Public Administration and received a Masters in Public Affairs from the Lyndon B. Johnson School of Public Affairs, in Austin, Texas. He can be reached at: john.kamensky@us.ibm.com

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