The Next Stages of Government Transformation
Over the last twenty years, U.S. administrations of both parties have introduced agendas focused on improving government. The National Performance Review in the 1990s established many initiatives to help government work better and cost less.
From the Editor's Desk
This edition of The Business of Government magazine provides a glimpse into the many different missions and programs of the U.S. federal government. It does so from the perspective of the mission leader, offering a snapshot-in-time discussion.
Leading the U.S. Army Reserve: A Conversation with Lieutenant General Charles Luckey, Chief of Army Reserve and Commanding General, U.S. Army Reserve Command
America’s Army Reserve has always risen to meet the challenges of our time. It’s evolved from a nascent force of doctors and nurses to an organized reserve, and then to a strategic reserve under federal control.
Transforming VA’s Community Care Program: A Conversation with Dr. Baligh Yehia, Former Deputy Under Secretary for Health for Community Care, U.S. Department of Veterans Affairs
In today’s complex and changing healthcare environment, where the U.S. Department of Veterans Affairs (VA) is experiencing a steep increase in demand for care, it is essential for the VA to partner with providers in communities across the country.
Changing the Way the U.S. Air Force Does IT: A Conversation with Bill Marion, Deputy Chief of Information Dominance and Deputy Chief Information Officer, U.S. Air Force
Every Air Force mission depends on information dominance— the operational advantage gained from the ability to collect, control, exploit, and defend information to optimize decision making and maximize war-fighting efforts.
Making Acquisition Agile: Insights from Dr. Barclay Butler, Component Acquisition Executive, Defense Health Agency
The Defense Health Agency (DHA) supports the delivery of integrated, affordable, high-quality healthcare services to the military health system (MHS).
Making the Right Buying Decisions: Insights from Tiffany Hixson, Assistant Commissioner, Professional Services and Human Capital Categories, Federal Acquisition Service, U.S. General Services Administration
As an integral part of the U.S. General Services Administration (GSA), the Federal Acquisition Service (FAS) works to deliver comprehensive products and services across government at the best value possible.
Using Strategic Foresight: Insights from Commander Eric Popiel, Evergreen Program Manager, U.S. Coast Guard
Strategic foresight is not futuristic forecasting. Foresight is about being able to perceive the significance and nature of events before they happen.
Securing the U.S. Border: Insights from Carla Provost, Acting Chief, U.S. Border Patrol, U.S. Customs and Border Protection
Along the more than 5,000 miles of border with Canada, 1,900 miles of border with Mexico, and approximately 95,000 miles of shoreline, U.S. Customs and Border Protection (CBP) is responsible for preventing the illegal entry of people.
Coordinating Wildland Fire Management: Insights from Bryan Rice, Former Director, Office of Wildland Fire, U.S. Department of the Interior
Wildland fire plays an essential role in the ecological process because it acts as a natural change agent.
Trade Facilitation and Enforcement: Insights from Brenda Smith, Executive Assistant Commissioner, Office of Trade, U.S. Customs and Border Protection
The mission of U.S. Customs and Border Protection (CBP) is highly complex. It enforces nearly 500 U.S. trade laws and regulations on behalf of 47 federal agencies. It also facilitates compliant trade, collects revenue, and protects the U.S. economy.
Transforming Government Through Technology
By implementing private sector cost-reduction strategies and technologies, the federal government can reduce costs while improving services.
A New Research Agenda to Drive Government Transformation
In 2018, the IBM Center for The Business of Government will mark its twentieth year of turning research into action to help improve government.
Cross-Agency Priority Goals: Do They Matter
This year marks the tenth anniversary of the iPhone. Over the past decade, it has dramatically revolutionized how the world works by offering apps that ease interactions among individuals and businesses.
Managing Mission-Critical Government Software Projects: Lessons Learned from the HealthCare.gov Project
Risk Management and Reducing Improper Payments: A Case Study of the U.S. Department of Labor
Throughout the early 2000s, there has been a history of legislation to lower the number of improper payments within the U.S. federal government.
Interagency Performance Targets: A Case Study of New Zealand’s Results Programme
Around the world, governments divide their operations into smaller administrative units (also known as agencies).
Effective Leadership in Network Collaboration: Lessons Learned from Continuum of Care Homeless Programs
Cross-sector collaboration has become a prevalent form of governance for tackling difficult problems that can’t be addressed by a single organization or sector.
Digital Service Teams: Challenges and Recommendations for Government
Over the past six years, digital service offices have emerged in government departments around the world.