The Clinton Administration promoted customer service. The Bush Administration expressed sympathy for taxpayers. The Obama Administration has advocated citizen engagement.
A new IBM Center report explores how citizens are participating in co-creation of government services and how public sector leaders can develop programs that make use of their time and talents.
Set your New Year’s resolutions now! In early 2014, for the first time federal agencies will simultaneously submit refreshed strategic plans to Congress, covering the next four years. You should put them on your “must read” list for the new year.
Today, the IBM Center for The Business of Government is pleased to release a new report, Eight Actions to Improve Defense Acquisition, by Jacques Gansler and William Lucyshyn, University of Maryland.
Governments today face serious, seemingly intractable public management issues that go to the core of effective governance and leadership. Government leaders are presented with difficult choices, but also unprecedented opportunities.
Government agencies regularly report “incident” data, such as the number of burglaries, house fires, cases of food poisoning, bankruptcies, workplace injuries, and more.