Creating Public Value using the AI-Driven Internet of Things

Government agencies seek to deliver quality services in increasingly dynamic and complex environments. However, outdated infrastructures—and a shortage of systems that collect and use massive real-time data—make it challenging for the agencies to fulfill their missions. Governments have a tremendous opportunity to transform public services using the “Internet of Things” (IoT) to provide situationspecific and real-time data, which can improve decision-making and optimize operational effectiveness.

Gwanhoo Lee

Gwanhoo Lee is an Associate Professor of Information Technology Management in the Kogod School of Business at the American University, Washington, D.C. He earned his doctorate in management information systems from the University of Minnesota. He is also the Director of the Center for IT and the Global Economy (CITGE) at the American University in which senior IT executives from the public and private sectors engage in collaborative research programs.

Federal Ideation Programs: Challenges and Best Practices

Ideation platforms are modern tools predicated on an old adage, “None of us is as smart as all of us.” Though that proverb has been widely accepted, collecting and synthesizing the knowledge of “all of us” into actionable next steps has been a daunting task. The rewards for doing so, however, are potentially very high, especially for large organizations in both the private and public sector.

An Open Government Implementation Model: Moving to Increased Public Engagement

The release of this report comes on the heels of the first anniversary of the Open Government Directive issued in December 2009. This Directive required all executive departments and agencies to take the following steps toward the goal of creating a more open government:
 

Associate Professor and Director, Center for IT and the Global Economy
American University
Kogod School of Business
4400 Massachusetts Avenue, NW
Washington, DC 20016-8044
United States
(202) 885-1991

Gwanhoo Lee is an Associate Professor of Information Technology Management in the Kogod School of Business at the American University, Washington, D.C. He earned his doctorate in management information systems from the University of Minnesota. He is also the Director of the Center for IT and the Global Economy (CITGE) at the American University in which senior IT executives from the public and private sectors engage in collaborative research programs.

Dr. Lee’s research areas include social media and Web 2.0, IT-enabled open collaboration and innovation, software development agility and complexity, distributed software teams, project management, technology adoption, and CIO leadership. His research has been published in MIS Quarterly, Journal of Management Information Systems, IEEE Transactions on Software Engineering, European Journal of Information Systems, Communications of the ACM, Information & Management, Government Information Quarterly, Information Technology and People, IEEE Pervasive Computing, and Journal of Information Technology Management as well as in the proceedings of the International Conference on Information Systems, Academy of Management Best Papers, the Hawaii International Conference on System Sciences, and the Americas Conference on Information Systems. In addition, his articles have appeared in CIO magazine, IGM Business Review, and American Society for Quality. He was the runner-up for the best paper award for OCIS division in Academy of Management Meeting in 2007.

Dr. Lee is a recipient of European Union’s Erasmus Mundus Scholarship, UPS Scholarship, Kogod Endowed Fellowship, Juran Fellow, and several teaching and research awards. In various capacities, he has consulted and worked closely with senior IT executives from a number of organizations including 3M, A.G. Edwards, Amtrak, American Red Cross, Cargill, Computech, CSC Consulting, Department of Health and Human Services, Department of Homeland Security, Deloitte, Federal Aviation Administration, Freddie Mac, General Motors, Howard Hughes Medical Institute, IBM, LG CNS, Marriott, Medtronic, Northwest Airlines, Pillsbury, Samsung Economic Research Institute, Samsung Electronics, Samsung SDS, SAP America, St. Paul Companies, and the World Bank.