Submitted by TFryer on Wed, 01/24/2018 - 19:40
So, who are we? Customers? Taxpayers? Citizens? Or something else? And how should government managers respond, given the differences implied by these various roles? A recent academic article by Georgia State University professor John Clayton Thomas provides some useful context, as well as practical guidelines for public managers. He starts by saying it is not an “either/or” distinction, but rather “all of the above,” depending on context.
Submitted by TFryer on Wed, 01/24/2018 - 19:28
Slow reading, deep thinking.
I'm sharing only two links today. The first is to a trend piece from Fast CoDesign on trends for 2014. Some of the more salient ones:
Submitted by TFryer on Wed, 01/24/2018 - 19:17
Collaboration is key to effective organizations. But how can leaders encourage helping behaviors among employees? A recent Harvard Business Review article by Teresa Amabile, Colin Fisher, and Julianna Pillemer examines how the CEO of a cutting-edge design firm, IDEO, did just that. Can the lessons from this company be applied in your organization?
Submitted by TFryer on Wed, 01/24/2018 - 19:07
Dr. Thomas Davenport, in a recent Harvard Business Review article, says “Some of us now perceive another shift, fundamental and far-reaching enough that we can fairly call it Analytics 3.0.” What does this mean for leaders of large organizations?
The Three Phases of Analytics. Davenport writes that the field of "analytics" has evolved over the past 60 years in three phases:
Submitted by TFryer on Wed, 01/24/2018 - 19:03
A provision of the Government Performance and Results Modernization Act of 2010 kicks in this year. It requires OMB to “determine whether the agency programs or activities meet performance goals and objectives outlined in the agency performance plans.” If not, then OMB has to prepare a report to the Congress on unmet goals.
Submitted by TFryer on Wed, 01/24/2018 - 17:55
Former Netflix chief talent officer, Patty McCord, describes its key talent management tenets in a recent Harvard Business Review article. While Netflix’s approach may not be suited to other companies or the work of the public sector, they are worth highlighting for no other reason than to spark some reflection and discussion.
Submitted by TFryer on Wed, 01/24/2018 - 17:04
On occasions, the Government Accountability Office breaks the mold for its reports and looks for things that worked well and then tries to identify why, and then highlights those factors. A new report examines four successful cross-agency collaborative initiatives that overcome program overlaps, and identifies four sets of promising practices that they use in order to be effective.
Submitted by TFryer on Wed, 01/24/2018 - 16:59
OMB has now issued guidance to that effect, encouraging agencies to use existing program administrative data in new ways.
Submitted by TFryer on Wed, 01/24/2018 - 16:46
While the headlines about the president’s new budget focus on the big numbers, there is a significant back story about what the Office of Management and Budget says is the expanded use of “evidence and rigorous evaluation to improve policy outcomes” when it comes to the details of the budget.
Submitted by TFryer on Wed, 01/24/2018 - 16:39
The following are edited excerpts from Performance.gov.