Dr. Patricia C. Franks, CRM

Dr. Patricia C. Franks, a Certified Records Manager, is an Associate Professor in the School of Library and Information Science (SLIS) at San Jose State University. SLIS is a recognized leader in making effective use of leading edge technologies for distance learning. At the University, Dr. Franks serves as coordinator for two online degree programs: the Executive Master’s Degree in Library & Information Science and the Master of Archives and Records Administration degree.

Dr. Franks received her Ph.D. in Organization and Management from Capella University. She teaches distance education courses on the management of information organizations, including libraries, archives and records centers. She also teaches special topics courses related to electronic records, Web 2.0, and social media. Dr. Franks has worked with students to develop a Virtual Center for Archives and Records Administration (VCARA) on the School’s Island in Second Life and obtained grant funds to support the school’s first virtual conference, Public Records/Public Trust, which was held in May of 2010.

Dr. Franks’ primary research interests relate to the impact emerging technologies exert on the archives and records management professions. She has written articles and conducted presentations on the topic, including
a recent article published in the Information and Records Management Annual 2009, "Understanding Web 2.0 and Challenges for the Records Manager." Franks is an active member of ARMA International, where she serves as the team lead on an ARMA/ANSI standard project, Implications of Collaborative, Web-Based Technologies in Records Management. Dr. Franks is currently at work on a book about the strategic management of information, records, and archives. She is a Certified Archivist (CA) and an Information Governance Professional (IGP).