Harvard’s Bob Behn writes about the spread of “PerformanceStat” across the U.S over the past two decades. But the creation of “Delivery Units,” which is another name for Bob’s phenomena, has spread across the world – even Latin America!
Today we are publishing a report that examines the experience of the U.S. Department of Education in implementing risk management initiatives, with a focus on grants.
Managing the cost of government will result in breaking down barriers within and between government agencies and levels of government to improve service delivery and reduce cost.
The Department of Defense faces a challenging budget scenario over the coming decades, as it will be tasked with improving its cross-cutting operational effectiveness and mission excellence with constrained financial resources.
The patient as a focal point is emerging as a significant driver in healthcare transformation. A focus on customers in the digital space (involving smart phones and apps), and bringing enabling customers to engage in the heavy lifting (such as scheduling
“Absence of evidence is not evidence of absence” notes Carl Sagan. Has the relatively recent focus on evidence-based decision-making enriched or stalled policy deliberations? What proof do we have that evidence-based decision-making has improved the quali
We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center's long-term research agenda.
Enabling technology will increase expectations and performance, while driving down costs. Technology, which has already had profound impact on government, will continue to be a game changer in the way government operates and interacts with the public. Wha