Case Studies in Resilience: A Future Shocks Challenge Grant Competition

Blog Co-Authors: Joseph P. Mitchell, Director of Strategic Initiatives & International Programs, National Academy of Public Administration, Cristina Caballe Fuguet, Vice President, Global Public Sector IBM, and Dave Zaharchuk, Research Director, Thought Leadership, IBM Institute for Business Value.

Forthcoming Research Reports

We expect the following reports to be published starting in late 2025.  Short summaries of each report follow:

Accelerating Digital Transformation in Public Organizations Through Public Procurement by Ana Maria Dimand, Florida State University; Petra Ferk, New University, Slovenia; Jane Lynch, Centre of Public Value Procurement, Cardiff Business School, Cardiff University, UK; Andrea Patrucco, College of Business Florida International University; Esmee Peters, University of Twente, Enschede, Netherlands.

Enhancing Government Payment Integrity: Leveraging AI and Other Emerging Technologies

The event brought together federal agency leaders, congressional staff, industry, and academic experts to discuss the complexities of improving payment integrity. Participants explored challenges, opportunities, and solutions for using artificial intelligence (AI) to tackle improper payments, which includes fraud, waste, abuse that could affect overpayments, underpayments, and disbursements to recipients.

Decoding the Next Steps in AI

Blog Author:  Chuck Royal, Associate Partner, Data and Technology Transformation

As AI continues to change how government operates, this series will explore the applications of AI in the public sector, innovative case studies, use cases, and the potential impact on governance, service delivery, and citizen engagement.

How can government improve performance with AI?

Abundant opportunities exist for Al-driven transformation of critical federal government programs to enhance efficiency, strengthen citizens’ trust in government, and bolster national security. For example, secure industry-hosted shared services platforms, for functions like human resources, represent a significant opportunity for agencies to rapidly tap the efficiency benefits of technologies like AI.

How Can Government Modernize from a World of Legacy IT Systems?

Governments today increasingly face the challenge of how to integrate transformational digital technologies like artificial intelligence, while maintaining or modernizing legacy infrastructure and applications.  This challenge is compounded when officials seek to create value for the public from digital modernization when those technologies have evolved via different strategies, including “waterfall” approaches that often take longer to implement than “agile” approaches.

Announcing our Future Shocks Case Study Grant Competition Recipients

Earlier this year, our Center welcomed proposals to learn of real-world examples of where government organizations have implemented strategies and capabilities that have improved their mission resilience to be “future ready” and prepared to respond to disruptive events. We sought out case studies within five key domain areas: emergency preparedness and response, cybersecurity, supply chain, climate sustainability, and workforce development. (Learn more about our future shocks initiative).

How Can Government Build Resilience in the Face of Crises?

Since the turn of the millennium, pandemics, heat waves, wildfires, floods, cyberattacks, supply chain interruptions, and other crises have deeply stressed governments, communities, businesses, and individuals around the world. This cascade of catastrophic events raises fundamental questions about how governments can anticipate, prepare for, and respond to these and other shocks yet to come.

Implementing Generative AI in Government: Challenges and Opportunities

Generative AI refers to algorithms that can create realistic content such as images, text, music, and videos by learning from existing data patterns.  Generative AI does more than just create content, it also serves as a user-friendly interface for other AI tools, making complex results easy to understand and use. Generative AI transforms analysis and prediction results into personalized formats, improving explainability by converting complicated data into understandable content.

Protecting Our Community: Actions to Build Cyber Resilience in Critical Infrastructure

Cybersecurity and government operations leaders gathered recently for an interactive roundtable discussion on “Building Cyber Resilience for Critical Infrastructure Protection.”  Convened by the IBM Center for The Business of Government, the IBM Institute for Business Value, and the National Academy of Public Administration, the roundtable identified practical actions that government agencies can take to keep the public safe and secure. 

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Executive Director
IBM Center for The Business of Government
600 14th Street, NW
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Washington, DC 20005
United States
(703) 627-5108

Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.

Mr. Chenok serves in numerous industry leadership positions. He is a CIO SAGE and member of the Research Advisory Council with the Partnership for Public Service, Fellow of the National Academy of Public Administration, Member of the Board of Directors and Chair of the Policy Committee for the Senior Executives Association, Member of the Government Accountability Office Polaris Advisory Council for Science and Technology, and Member of the American University IT Executive Council. Previously, he served as Chair of the Industry Advisory Council (IAC) for the government-led American Council for Technology (ACT), Chair of the Cyber Subcommittee of the DHS Data Privacy and Integrity Advisory Committee, Chair of the NIST-sponsored Federal Information Security and Privacy Advisory Board, and an Adjunct Associate Professor with the U of Texas LBJ School of Public. He is also a three-time member of Cyber and Cloud Computing commissions with the Center for Strategic and International Studies. Mr. Chenok also generally advises public sector leaders on a wide range of management issues.

Before joining IBM, Mr. Chenok was a Senior Vice President for Civilian Operations with Pragmatics, and prior to that was a Vice President for Business Solutions and Offerings with SRA International.

As a career Government executive, Mr. Chenok served as Branch Chief for Information Policy and Technology with the Office of Management and Budget, where he led a staff with oversight of federal information and IT policy, including electronic government, computer security, privacy and IT budgeting. Prior to that, he served as Assistant Branch Chief and Desk Officer for Education, Labor, HHS, and related agencies in OMB's Office of Information and Regulatory Affairs. Mr. Chenok began his government service as an analyst with the Congressional Office of Technology Assessment, and left government service at the end of 2003.

In 2008, Mr. Chenok served on President Barack Obama’s transition team as the Government lead for the Technology, Innovation, and Government Reform group, and as a member of the OMB Agency Review Team.

Mr. Chenok has won numerous honors and awards, including a 2010 Federal 100 winner for his work on the presidential transition, the 2016 Eagle Award for Industry Executive of the Year, and the 2002 Federal CIO Council Azimuth Award for Government Executive of the Year.

Mr. Chenok earned a BA from Columbia University and a Master of Public Policy degree from Harvard's Kennedy School of Government.