Shared Services and Improving Employee Experience

Guest Bloggers: Bradley K. Kistler, Associate Partner and Maggie Pool, Managing Consultant - US Federal Talent Transformation, IBM

All of these points hold true today; however, shared services providers are now faced with new customer needs focused on employee experience, creating stress on existing technology and operating models.

How government can leverage technology and innovation to enhance security

New threats and domains for warfare include cyber and space, along with disruptive technologies like artificial intelligence (AI) and quantum. Dealing with these issues necessitates an enhanced partnership across governments and within industry.  Achieving mission readiness is growing more complex and requires dynamic defense technology solutions.

Three Ways AI-Powered Digital Twins Can Improve Government Services

Guest Blogger: Dr. William Brantley, Professor, Project Management Center of Excellence, University of Maryland and Lecturer, Department of Communication, University of Louisville

New Research Report Recipients

We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published starting in early 2023.  Short summaries of each report follow:

Navigating the Federal Sustainability Journey

Guest Bloggers: Troy Edgar, Partner - US Federal Finance and Supply Chain Transformation, IBM and Travis Edwards, Senior Managing Consultant, Federal Finance and Supply Chain Transformation

Executive Summary

Digitalization and Sustainability - Advancing Digital Value

Honored to share a chapter I authored for the book, Digitalization and Sustainability - Advancing Digital Value edited by M. Kathryn Brohman, Associate Professor at Smith School of Business at Queen’s University in Canada; Gregory S. Dawson, Clinical Professor in the School of Accountancy in

Using future recovery funds to help deliver key services during critical times of need.

Of the numerous bills that distributed funds to individuals, businesses and government entities, only the Coronavirus State and local Recovery Funds (CSLFRF) allocations came with mandated state reporting requirements. The creation and inclusion of performance metrics in required annual reports to the federal government is commendable However, the limited scope for which metrics were required, and lack of guidance for design of measures, resulted in information that was not sufficiently comprehensive nor comparable.

Building Trusted Artificial Intelligence – Lessons from Australia

Artificial intelligence (AI) has proliferated across all sectors of society. National governments have created AI-related strategies, frameworks, and guidelines on the ethical use of AI. Yet while people have faith in AI to produce good and reliable outcomes, they have questions about the safety and security of AI systems. Specifically, this concerns public trust in AI itself, and trust in government to develop mechanisms to successfully deploy and manage such a powerful technology.

Announcing the Center’s 25th Anniversary Challenge Grant Competition Recipients

Earlier this year, our Center welcomed proposals that described the future of government management and operations and how innovations could drive agency missions forward.  We received dozens of impactful essays and are grateful to all of the applicants who brought ideas forward. The finalists will write as individual subject matter experts, and will prepare an essay expanding their vision for a compendium later this year. Summaries of each essay follow.

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