Dan Chenok

The Daily Scoop Podcast with Francis Rose spoke with me this week on how automation can help improve government’s customer experience. We discussed self-service questions, second-tier detailed questions, and unique questions posed by citizens and how all three can be handled with AI for a better service experience. We also discussed intelligent automation, barriers civilian and defense leaders experience, and how to overcome them to build a roadmap for better customer service through a series of upcoming dialogues.

The IBM Center for The Business of Government has written previously about the need for mission leaders to focus on cyber security as a key success factor, especially given the Administration’s identification of “cybersecurity as a key enabler of mission delivery” in the President’s Management Agenda.  Below we provide highlights of a few of those reports focused on cyber, which provide a foundation for IBM to build on as the Cybersecurity Center moves ahead.  We look forward to adding to this r

The American Society for Public Administration hosted Center authors Katherine Barrett and Richard Greene, Visiting Fellows at the IBM Center for the Business of Government and Senior Advisors, Columnists, and co-chairs of the Advisory Board for Route Fifty as well as Don Kettl, Professor Emeritus and Former Dean of the University of Maryland School of Public Policy to speak on their latest report, “Managing The Next Crisis: Twelve Principles For Dealing With Viral Uncertainty.” Center Director Dan Chenok facilit

Blog Co-Author:  Matt Warshaw

Federal agencies spend billions of dollars every year on routine office functions such as procurement, human resources, logistics, and information technology. Intelligent automation (IA) is one set of tools that can help agencies  simply processes, saving time and reducing costs, ultimately allowing federal employees to focus their energy on mission critical outcomes rather than complex back-office tasks.

Blog Co-Author:  John Marshall, Founder and CEO, Shared Services Leadership Coalition

Our Center recently collaborated with the IBM Institute for Business Value on work with thought leaders across government, industry, academic, and the nonprofit sectors to drive an online global conversation about the future of Government around the world, the “Gov2025 Jam.”  This dialogue explored five key issues representing some of the most pressing challenges facing governments and societies today.

The American Society for Public Administration hosted Center author Professor Sukumar Ganapati of Florida International University to speak on his report, “Adopting Agile in State and Local Governments.” Center Director Dan Chenok helped to launch the session as Professor Ganapati described Agile, Agile in government, and Agile beyond technocracy.   Read a summary here.

(Contributors:  Adam Gilbride, Associate Partner, IBM United Kingdom and Matt Warshaw, Director, US Government Centers, IBM)

The term “Other Transaction Authority” (OTA) stems from statutory provisions that allow certain federal agencies to enter into transactions with commercial entities using nontraditional procurement methods and contract terms. While OTAs have been around in NASA since 1958 and within the Department of Defense since 1989, they have experienced significant growth in recent years following expansion under the 2016 National Defense Authorization Act (NDAA).

Governments and societies continue to face the unforeseen and unprecedented challenges of responding to and recovering from the COVID-19 pandemic. The experiences of the last 18 months have pointed to the importance of well-managed actions at the local, national, and cross-border levels.