The Operator's Manual - An Update of Chapter 8: Collaboration

MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES

SUBJECT: Collaboration

Fostering collaboration will be a key component of your job. The need for improved and enhanced collaboration within and between agencies in the federal government, with state and local governments, as well as with nonprofits and businesses, is now clearly needed. The federal government’s ineffective collaboration with other government organizations was clearly apparent and widely criticized during Hurricane Katrina in 2005.

Leveraging Your Community to Innovate Service Delivery

A new report by the University of Texas' Sherri Greenberg for the IBM Center for The Business of Government observes: "Increasingly, cities are the public sector delivery engines in the United States." She says that "City governments, residents, and interest groups are actively seeking methods for better service delivery" and that this often involves the use of technology. But technology by itself won't work.

Leading the U.S. Government Accountability Office: Insights from Gene Dodaro, Comptroller General

accountability to the American people? Last month, Comptroller General Gene Dodaro joined me on The Business of Government Hour to explore these questions and so much more. Here are some insights from this discussion:

Leading the U.S. Government Accountability Office: Insights from Gene Dodaro, Comptroller General

How is GAO working to help put the country back on a sustainable fiscal path? What is GAO doing to assist Congress in support of its oversight of decision making responsibilities? How is GAO overseeing federal programs and operations to ensure accountability to the American people? Last month, Comptroller General Gene Dodaro joined me on The Business of Government Hour to explore these questions and so much more. Here are some insights from this discussion:

 

Conversations with Leaders: Dr. Robert Childs

In the corporate world, and throughout the federal government, information is a very valuable asset. Having timely access to this information, and using it to inform strategic decision making, have become critical in today’s competitive, networked, and interconnected world. Information technology (IT) plays a central role in making this happen. We spoke with Dr. Robert D.

Engaging Citizens in Co-Creation in Public Services

Professors Nambisan and Nambisan present an innovative framework from which to view citizen “co-creation,” which refers to the development of new public services by citizens in partnership with governments. The authors present four roles that citizens can play in the co-creation of public services: explorer, ideator, designer, and diffuser, with examples of citizens playing each of these roles.

Breaking New Ground: Promoting Environmental and Energy Programs in Local Government

The survey asked questions regarding sustainability initiatives that have been undertaken by local governments. Over 2,000 local governments responded to the survey. The survey was developed by ICMA’s Center for Sustainable Communities, the Center for Urban Innovation at Arizona State University, the Arizona State University’s Global Institute of Sustainability, and the Alliance for Innovation.