Spring/Summer 2011 Edition

From the Executive Director.pdf

From the Executive Director

Jonathan D. Breul

Today, it’s particularly important that government agency leaders and managers are able to detect patterns in large, complex data sets and make critical connections: connections that link actions to actors.

Table of Contents

From the Managing Editor’s Desk

From the Managing Editor's Desk.pdf

As with each edition, this issue of The Business of Government magazine has as its focus the core mission of the Center—connecting research to practice as a means to improve public management.

Table of Contents

A Conversation with Randy Babbitt, Administrator, Federal Aviation Administration

The nation stands on the verge of a new era in aviation. The National Airspace System is one of the largest and safest in the world. It is also one of the busiest.

Babbitt.pdf

A Conversation with Rafael Borras, Undersecretary for Management at the U.S. Department of Homeland Security

The U.S. Department of Homeland Security has an expansive and varied mission. Managing its resources efficiently, effectively, and as “OneDHS” are the key to successfully meeting that mission.

Borras.pdf

A Conversation with Dr. Robert Childs, Chancellor, National Defense University’s iCollege

Today, even the most seasoned government leaders are facing extraordinary challenges in managing information technology, financial, and human resources; understanding social networks, and competing globally.

Childs_1.pdf

A Conversation with Stephen Goldsmith, Deputy Mayor for Operations, City of New York

As we continue to engage government executives who are changing the way government does business, we are on location in New York City.

Goldsmith.pdf

Chad Fulgham

After 9/11, the Federal Bureau of Investigation fundamentally altered its priorities and expanded its mission.

Fulgham.pdf

Alejandro Mayorkas

A well-managed modern immigration system is fundamental to maintaining U.S. national security.

Mayorkas.pdf

Carol Waller Pope

“The FLRA is the sole agency responsible for federal-sector labor/management relations,” explains FLRA Chairman Carol Waller Pope.

Pope.pdf

Dan Tangherlini

The 2008 financial crisis and its lingering impact triggered the most severe economic recession in 70 years.

Tangherlini.pdf

David Wennergren

The imperative to improve business operations at the U.S. Department of Defense has never been greater.

Wennergren_2.pdf

Making a Difference: Insights from Julie Paradis Former Administrator, Food and Nutrition Service

In 2009 approximately 14 percent, or 17 million American households, were food insecure.

Paradis.pdf

Insights

Power, Security, and Leadership in the 21st Century

Perspectives_Complete.pdf

Government leaders must use the instruments of national power to provide present-day security while setting the conditions for a secure future.

Seven Management Imperatives

Dr. Patricia C. Franks CRM

Over the last 13 years, we published more than 300 research reports and interviewed some 300 senior government executives. It is from this rich library that we’ve identified several broad societal trends.

Seven Imperatives.pdf

Forum

A Challenge to the Performance Community

In early 2010, Professor Donald Kettl of the University of Maryland observed that a series of initiatives being pursued by the Obama administration were significantly reshaping federal governance and performance.

Kamensky.pdf

Viewpoints

“Secure Transparency”: Why Cybersecurity is Vital to the Long-Term Success of Open Government

Dan Chenok

For over two years, the Obama administration has pursued a pair of initiatives that have each, in different ways, impacted the management of government programs: open government and cybersecurity.

Chenok.pdf

Viewpoints

A Focused Approach To Saving Money in the Federal Budget: Lessons from the DoD

Kevin Green

The nation’s looming financial crisis, fueled by trillion-dollar plus annual federal budget deficits, has compelled all U.S. government departments and agencies to adopt cost-reduction campaigns and efficiency initiatives.

Green.pdf

Viewpoints

How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools

This article is adapted from Patricia C. Franks, “How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools” (Washington, DC: IBM Center for The Business of Government, 2010).

Franks.pdf

Engaging a Multi-Generational Workforce: Practical Advice for Government Managers

Dr. Susan Hannam

Dr. Bonni Yordi

This article is adapted from Susan Hannam and Bonni Yordi, “Engaging a Multi-Generational Workforce: Practical Advice for Government Managers” (Washington, DC: IBM Center for The Business of Government, 2011).

Hannam_Yordi.pdf

Managing Innovation Prizes in Government

Luciano Kay Ph.D.

This article is adapted from Luciano Kay, “Managing Innovation Prizes in Government” (Washington, DC: IBM Center for The Business of Government, 2011).

Kay.pdf

Implementing Telework: Lessons Learned from Four Federal Agencies

Scott P. Overmyer

This article is adapted from Scott P. Overmyer, “Implementing Telework: Lessons Learned from Four Federal Agencies” (Washington, DC: IBM Center for The Business of Government, 2010).

Overmyer.pdf