Dan Chenok

Pressure to do more with less, improve efficiency and reduce cost while meeting citizen needs is challenging government agencies. Intelligent Automation (IA) meets this challenge by transforming work while enabling the workforce to perform more effectively and efficiently.   Powered by artificial intelligence (AI) as part of an integrated platform -- which also includes Robotics Process Automation (RPA), analytics, process management, and digital strategy – IA can improve how federal agencies operate internally and serve customers externally.

The Center is pleased to announce our latest round of stipends for new reports on key public sector challenges, which respond to the priorities identified in the Center's research agenda. These reports will add great insight to the Center’s content, intended to stimulate and accelerate the pro­duction of practical research that benefits public sector leaders and managers. We expect the following reports to be published later this year.

Guest blogger:  Matt Gordon, Managing Consultant, IBM Global Business Services

This weekend, I dropped my daughter at the airport for a return flight to college after a month-long break.  We talked about what she might do if she encountered anyone acting problematically given this week’s tragic and unprecedented actions on Capitol Hill, but I assumed this would be a hypothetical warning.

As government agencies strive to improve service by implementing advanced technologies, how that data informs strategy and business decisions represents a critical element of success.  The IBM Center for The Business of Government and the Partnership for Public Service recently hosted five virtual panels on this subject, focused on readying agency data by using artificial intelligence and other technology solutions.  These sessions focused on detecting and addressing agency data quality issues that might stem from bias or inaccuracy, and on addressing barriers to data sharing within and acr

Blog Author:  Hannah Frey, IBM Client Executive, City of New York, IBM Global Markets
Blog Contributor:  Tim Paydos, Vice President & General Manager, Government Industry, IBM Global Markets

We now know much more about the virus, and the science of medicine has made great strides both in treating infection and preventive vaccines. However, developing and manufacturing a vaccine does not mean that we are yet out of the woods.

As government agencies strive to improve service by implementing advanced technologies, how that data informs strategy and business decisions represents a critical element of success. The IBM Center for The Business of Government and the Partnership for Public Service recently hosted the first of two virtual panels on this subject, focused on readying agency data by using artificial intelligence and other technology solutions.

Blog Author:  Fletcher Previn, IBM Chief Information Officer

Today, governments around the world are leading response and recovery efforts to numerous crises, both immediate from the COVID-19 pandemic and long-term such as environmental sustainability. Effective strategies to address these urgent issues must move beyond conventional means of government action, often characterized by bureaucratic hurdles, slow funding streams, and lack of interchange with the public being served by government.

This week, the American Council for Technology and Industry Advisory Council (ACT-IAC) held its flagship annual event, the Executive Leadership Conference (#ELC2020), moved to a virtual environment.  As always, ELC brought government and industry leaders together for several days of exchanges on content about the direction of government and how technology can help drive government improvement in partnership with industry.  Of course, this year’s session was entirely