Dan Chenok

“Shared Services” -- cross-agency approaches for delivering mission support services like human resources (HR) and financial management (FM) more effectively and efficiently, remains a key initiative for agencies.  In today’s environment, government programs must shift almost daily in response to unprecedented public health and economic stimulus priorities.  Shared services have become even more imperative as a means of enhancing reliability and outcomes in support operations and enabling agencies to focus on mission priorities.

(This post draws its story largely from a prior IBM Center report, Encouraging and Sustaining Innovation in Government, by Beth Noveck and Stefaan Verhulst.)

Vignette 1:  FirstGov (now USA.Gov). In 1999, Eric Brewer -- Internet search pioneer and CEO of the search company Inktomi (which developed search long before Google) met President Clinton at the World Economic Forum meeting in Davos.  Brewer had what was a revolutionary idea at the time – organize all government information in a single search engine, accessible through a single portal, for free.

This post was written by guest bloggers: Justin Cole, Managing Consultant, IBM and Layne Morrison, Senior Managing Consultant, IBM

The “why”

Digital transformation drives new models of doing business – including the ‘business’ of government - as external and internal forces drive unprecedented disruption.

What differentiates this new model?

The US government provides critically needed services through programs in each agency across the nation each day, to a scale of millions of people.  Families receive social security checks, students receive support to attend college, small businesses receive loans – the list goes on and on.  At the same time, the very scale of government services means that a problem in program delivery impacts a very significant portion and geographic scope of the nation.  And such problems echo as advocacy groups, oversight bodies, and media raise legitimate questions about what went wrong, even given the

Co-Blogger: John Marshall, Founder and CEO, Shared Services Leadership Coalition

This week, the release of the Administration’s Fiscal Year 2021 Budget Proposal was accompanied by several management chapters with information about the President’s Management Agenda (PMA).  The PMA reflects a set of initiatives and activities intended to improve the effectiveness and efficiency by which Federal agencies serve their constituents and carry out their mission.  While muc

Previous Center authors Kevin Desouza and Gregory Dawson and I recently wrote a paper on Artificial Intelligence and the public sector that was published in Business Horizons, a Journal of the Kelley School of Business, Indiana University.  This article will appear on our blog in a three-part series to include background infor

Previous Center authors Kevin Desouza and Gregory Dawson and I recently wrote a paper on Artificial Intelligence and the public sector that was published in Business Horizons, a Journal of the Kelley School of Business, Indiana University.  This article will appear on our blog in a three-part series to include background infor

We are pleased to announce our latest round of stipends for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers. We expect the following reports to be published in late 2020.